FAQ
Frequently asked questions
Can’t find what you’re after below? Take your pick:
Book a measuring visit
A specialist measures your room and prepares an accurate quote.
Get in touch
Send us a message and we’ll get back to you.
Do I need an appointment to visit the showroom?
No — drop in any time during opening hours to browse and handle samples under your own light. If you'd like a specialist to measure a room and prepare a quote, book a measuring visit instead.
How do I get a quote for carpet or made-to-measure vinyl?
Book a free measuring visit and a specialist will come and measure the room, then prepare an accurate quote.
Is my measuring visit confirmed as soon as I submit a request?
Not instantly — picking a day and time on the booking page sends us a request, not a confirmed appointment. A member of the team checks it against the diary and confirms (or suggests another time) by email shortly after.
What days and times can I request a measuring visit for?
Any weekday, Monday to Friday, between 9am and 6pm — pick one of the hourly slots or enter your own preferred time. We don't currently offer weekend visits.
Can I book a measuring visit over the phone instead?
Yes — call us on 01446 741224 and we’ll arrange a day and time that suits you, just the same as booking online.
Do you sell rugs?
No — we specialise in fitted carpet and made-to-measure sheet vinyl, cut and fitted to the room, rather than loose rugs.
Is there any obligation or payment when I request a quote or a visit?
No — requesting a quote or a measuring visit is completely free and non-binding. You only pay once you've agreed a final price and placed an order.
Can I see what a carpet or vinyl actually looks like before choosing?
Yes — every carpet and vinyl product page has photos, including a close-up of the material and a real room setting. You're also welcome to visit the showroom and handle samples under your own light.
What's the difference between Carpets & Vinyl and LVTs, Laminates & Accessories?
Carpets and made-to-measure sheet vinyl are cut to your room, so they're quoted personally rather than sold through a cart. LVTs, laminates and accessories — flooring, underlay, trims and care products — are stocked and priced, so you can add them to your cart and check out online with no quote needed.
Can I buy LVT flooring and accessories online?
Yes. Add whatever you need to your cart from the LVTs, Laminates & Accessories page and check out securely through our online store.
Do you fit the flooring, or is it supply-only?
We fit as well as supply — every floor is fitted with care by our own team, not sub-contracted out.
Will you deliver and fit the carpet or vinyl at my home?
Yes — once you've agreed a quote, we deliver the carpet or vinyl and fit it straight in your home. There's nothing for you to collect or arrange separately.
Where's the showroom, and do I need to park far away?
We’re at Unit B6, Windmill Parc, Hayes Road, Sully, Penarth, Wales CF64 5RZ — you can park right outside, no need to find space further away. Get directions, or see our current opening hours on the home page.
Can I get to the showroom by public transport?
Yes — pop our address into your maps or journey-planner app for the best route from where you’re starting: Unit B6, Windmill Parc, Hayes Road, Sully, Penarth, Wales CF64 5RZ. Get directions.
How do I get in touch with a question that's not here?
Call us on 01446 741224 or email info@spartanfloors.co.uk, and we’ll get back to you.