FAQ
Frequently asked questions
Can’t find what you’re after below? Take your pick:
Book a measuring visit
A specialist measures your room and prepares an accurate quote.
Get in touch
Send us a message and we’ll get back to you.
Do I need an appointment to visit the showroom?
Not for a browse — pop in any time during opening hours and handle the samples under your own light. If you want a specialist to measure a room and put a quote together, book a measuring visit instead.
How do I get a quote for carpet or made-to-measure vinyl?
Book a free measuring visit. A specialist comes out, measures the room, and puts together an accurate price.
Is my measuring visit confirmed as soon as I submit a request?
Not straight away. Picking a day and time on the booking page sends us a request rather than a confirmed appointment — someone on the team checks it against the diary and confirms (or suggests another time) by email shortly after.
What days and times can I request a measuring visit for?
Weekdays only, 9am to 6pm. Pick one of the hourly slots or type in a time that suits you better — we don't currently do weekend visits.
Can I book a measuring visit over the phone instead?
Of course — ring us on 01446 741224 and we'll sort a day and time that suits you, same as booking online.
Do you sell rugs?
We don't, no. Our focus is fitted carpet and made-to-measure sheet vinyl, cut and fitted to the room rather than loose.
Is there any obligation or payment when I request a quote or a visit?
None at all. Asking for a quote or booking a measuring visit doesn't commit you to anything — you only pay once you've agreed a final price and placed an order.
Can I see what a carpet or vinyl actually looks like before choosing?
Every carpet and vinyl product page has photos, including a close-up of the material and a shot of it in a real room. Best of all, come into the showroom and handle the samples under your own light.
What’s the difference between Carpets & Vinyl and LVTs, Laminates & Accessories?
Carpets and made-to-measure sheet vinyl are cut to your room, so they get quoted personally rather than sold through a cart. LVTs, laminates and accessories — flooring, underlay, trims and care products — are already stocked and priced, so you can add them to your cart and check out online with no quote needed.
Can I buy LVT flooring and accessories online?
Yes — add whatever you need to your cart from the LVTs, Laminates & Accessories page and check out through our online store. Not every product is listed online yet, so if you can't see what you're after, ask in store.
How can I pay for an online order?
For now, cash on delivery or collection. Card payment (including Apple Pay and Google Pay) is on its way. Nothing is charged when you place an order.
Can I collect my order instead of having it delivered?
Yes. Choose collection at checkout and pick it up from our Sully showroom during opening hours. We only deliver within Cardiff and the Vale of Glamorgan.
Do you fit the flooring, or is it supply-only?
We fit it ourselves. Every floor goes in with care from our own team, nothing sub-contracted out.
Will you deliver and fit the carpet or vinyl at my home?
Once you've agreed a quote, we deliver the carpet or vinyl and fit it straight in your home. Nothing for you to collect or arrange separately.
Where’s the showroom, and do I need to park far away?
We're at Unit B6, Windmill Parc, Hayes Rd, Sully CF64 5RZ. Parking's right outside, so there's no need to hunt for space further away. Get directions, or see our current opening hours on the home page.
Can I get to the showroom by public transport?
Pop our address into your maps or journey-planner app for the best route from where you're starting: Unit B6, Windmill Parc, Hayes Rd, Sully CF64 5RZ. Get directions.
How do I get in touch with a question that’s not here?
Give us a call on 01446 741224 or drop an email to info@spartanfloors.co.uk and we'll get back to you.